Refund policy

Return and Refund Policy

Thank you for shopping at Zingalala Store (zingalalastore.in). We aim to provide a clear and fair return and refund process for our customers.

  1. Return Window

You may request a return within 7 days of the delivery date if your product arrives damaged, defective, incorrect, or materially different from the product description.

2. Eligible Returns

Returns may be accepted in the following situations:

  • The product arrived damaged.
  • The product has a manufacturing defect.
  • You received a product different from the one you ordered.
  • The product materially differs from its description or advertised features.

Please keep the product, its packaging, and any included accessories available until your request has been reviewed.

3. Non-Eligible Returns

We generally do not accept returns for change of mind or personal preference, including a preference for a different colour or appearance where the product received matches its description.

Product images are for illustrative purposes. Minor variations may occur due to lighting or screen settings. However, this does not exclude your rights if the product is materially different from its description or otherwise qualifies for a remedy under applicable law.

4. How to Request a Return

To request a return:

  1. Contact us within 7 days of delivery at support@zingalalastore.in or by phone/WhatsApp at 9679969191.
2. Provide your order number and clear photographs or videos showing the damage, defect, incorrect product, or relevant discrepancy.
3. We aim to review your request and respond within 24–48 hours.
4. If your return is approved, we will provide return instructions and arrange a return pickup where available.

Please contact us as soon as possible after discovering an issue. Missing photographs or requests submitted after the stated return window may require further review, subject to applicable consumer rights.

5. Return Shipping Costs

For approved returns involving damaged, defective, incorrect, or materially misdescribed products, Zingalala Store will bear the return shipping cost.

6. Refunds

Once an approved returned product has been received and inspected, we will notify you of the refund decision.

  • Prepaid orders: Approved refunds will be issued to the original payment method wherever supported.
  • Cash on Delivery (COD) orders: Approved refunds will be arranged through a mutually agreed electronic payment method, such as UPI or bank transfer. Payment details will be requested only as needed to process the refund.

Refunds are generally processed within 5–7 business days after the returned product is received and inspected. The time taken for the funds to appear in your account may depend on your bank or payment provider.

Refunds will be handled in accordance with applicable law.

7. Order Cancellations

You may request cancellation before your order is dispatched by contacting us using the details below. We will confirm whether cancellation is possible.

Once an order has been dispatched, cancellation may no longer be possible. However, this does not affect any return, refund, replacement, or other rights available under this policy or applicable law.

8. Warranty

Unless a product listing specifically states otherwise, Zingalala Store does not provide an additional store-issued warranty.

Any manufacturer warranty expressly offered with a product will be subject to the manufacturer’s applicable terms. Nothing in this policy is intended to exclude any consumer rights or product-related obligations that cannot lawfully be excluded.

9. Contact Us

For return, refund, or cancellation queries, please contact:

Store: Zingalala Store
Website: https://zingalalastore.in
Email: harshallpatil0019@gmail.com
Phone/WhatsApp: 9679969191